Contact Information for Customer Service 
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Home > Customer Service
We are committed to providing
quality products and services to our customers.
The Customer Service staff of Antique Alive is pleased
to answer your questions about the status of an
order you have placed, shipping rates and delivery
times, special shipping instructions, and product
availability.
Contact Information for Customer Service
Ordering Information
- Shipping Rates and Policies
- Shipping Rate Example
- Estimated Delivery Times
- Order Track
Return and Refund
Member Benefits
Security
Privacy
Ordering Information
- Shipping Rates and Policies
- Shipping Rate Example
- Estimated Delivery Times
- Order Track
Return and Refund
Member Benefits
Security
Privacy
By Email
We offer 24-hours-a-day, 7-days-a-week email support. Please email any questions to support@antiquealive.com. We will answer your questions within 24 hours during business days.
By Telephone
Please dial the appropriate international call access code of your country, then 82-031-747-3166 Monday through Friday, 9:30 a.m. to 7:00 p.m. Korean time (GMT+9).
By Mail
Inquiries for Customer Service should be addressed to:
Antique Alive, Inc.
605, 186 Galmachiro, Jungwon
Seongnam, Gyeonggi 13230
South Korea
We offer 24-hours-a-day, 7-days-a-week email support. Please email any questions to support@antiquealive.com. We will answer your questions within 24 hours during business days.
By Telephone
Please dial the appropriate international call access code of your country, then 82-031-747-3166 Monday through Friday, 9:30 a.m. to 7:00 p.m. Korean time (GMT+9).
By Mail
Inquiries for Customer Service should be addressed to:
Antique Alive, Inc.
605, 186 Galmachiro, Jungwon
Seongnam, Gyeonggi 13230
South Korea
Shipping Rates and Policies
* We will ship your order to any country around the world. Recipients are responsible for any applicable customs duties or taxes in that country. To find out the cost to ship your order, please contact our customer service or simply begin the checkout process. Enter the billing and shipping address information and proceed to the Review Order step. Here you can review your order with the shipping and handling charges added before entering your credit card. Click your browser's "Back" button to change your shipping and/or billing address. Your order is not final until you have entered your credit card information and selected "Submit Order."
* Your order may be shipped in separate parcels on separate days, but you will only be charged once for delivery of all shipments.
* If you would like information about the cost of delivery, or have special shipping instructions or questions about sending items that may be restricted or prohibited in another country, please contact our customer service department, specifying the item number and the complete shipping address.
* Express delivery is available to locations with street addresses only. We are not able to deliver to rural routes or post office boxes.
Shipping Rate Example
The table below is a sample of our ordinary international shipping rates. When choosing your preferred shipping method, please refer to this table.
* We will ship your order to any country around the world. Recipients are responsible for any applicable customs duties or taxes in that country. To find out the cost to ship your order, please contact our customer service or simply begin the checkout process. Enter the billing and shipping address information and proceed to the Review Order step. Here you can review your order with the shipping and handling charges added before entering your credit card. Click your browser's "Back" button to change your shipping and/or billing address. Your order is not final until you have entered your credit card information and selected "Submit Order."
* Your order may be shipped in separate parcels on separate days, but you will only be charged once for delivery of all shipments.
* If you would like information about the cost of delivery, or have special shipping instructions or questions about sending items that may be restricted or prohibited in another country, please contact our customer service department, specifying the item number and the complete shipping address.
* Express delivery is available to locations with street addresses only. We are not able to deliver to rural routes or post office boxes.
Shipping Rate Example
The table below is a sample of our ordinary international shipping rates. When choosing your preferred shipping method, please refer to this table.
| Shipping Method | Weight | Rate | |
| Standard | 0.5kg (1.1 lb) | 12.00 USD | |
| Express | EMS | 0.5kg (1.1 lb) | 22.00 USD |
| DHL | 0.5kg (1.1 lb) | 61.00 USD | |
| Shipping Method | Destination | Within | |
| Standard | China, Hong Kong, Japan, Macau, Taiwan | 5 to 7 days | |
| Bangladesh, Brunei, Cambodia, East Timor, Indonesia, Vietnam, Laos, Malaysia, Mongolia, Myanmar, Philippines, Singapore, Thailand | 7 to 9 days | ||
| Other
countries in the world including: United States, Australia, Canada, United Kingdom, India, Germany, Spain, France, Hungary, Netherlands, Greece, Czech Republic, Pakistan, etc. |
10 to 15 days | ||
| Express | EMS | 143 countries in the world | 2 to 5 days |
| DHL | 229 countries in the world | 2 to 5 days | |
Order Track
- Standard Delivery
Standard Delivery doesn’t include order track service.
- EMS
EMS offers order track service. If you live in one of the countries listed below, you can track your order via your national post office website. To visit the website, please click your destination country below.
-DHL
You can track your order on www.DHL.com
You
are assured of complete satisfaction with
every purchase you make from the Antique Alive
Online Store. If, for any reason, an item
does not meet your expectations, you may return
it within 30 days of receipt
of merchandise. You will receive the refund within 10 days after you return it. We are responsible for all expenses (shipping
and handling, insurance, customs, etc.) when
returning the item.
Please be sure to include your name, mailing address, telephone number, and order number and return the package to:
Antique Alive, Inc.
605, 186 Galmachiro, Jungwon
Seongnam, Gyeonggi 13230
South Korea
Please be sure to include your name, mailing address, telephone number, and order number and return the package to:
Antique Alive, Inc.
605, 186 Galmachiro, Jungwon
Seongnam, Gyeonggi 13230
South Korea
Sie können sicher sein, dass Sie mit jedem Einkauf, den Sie im Antique Alive Online Store tätigen, vollkommen zufrieden sind. Sollte ein Artikel aus irgendeinem Grund nicht Ihren Erwartungen entsprechen, können Sie ihn innerhalb von 30 Tagen nach Erhalt der Ware zurückgeben. Sie erhalten die Rückerstattung innerhalb von 10 Tagen nach der Rücksendung. Wir tragen alle Kosten (Versand und Bearbeitung, Versicherung, Zoll usw.) bei der Rücksendung des Artikels.
Bitte geben Sie unbedingt Ihren Namen, Ihre Postanschrift, Telefonnummer und Bestellnummer an und senden Sie das Paket an:
Antique Alive, Inc.
605, 186 Galmachiro, Jungwon
Seongnam, Gyeonggi 13230
South Korea
Bitte geben Sie unbedingt Ihren Namen, Ihre Postanschrift, Telefonnummer und Bestellnummer an und senden Sie das Paket an:
Antique Alive, Inc.
605, 186 Galmachiro, Jungwon
Seongnam, Gyeonggi 13230
South Korea
Our
membership is free. We offer registered members
reward points of the retail price
that can be redeemed for your next purchase.
If you are not a member of the Antique Alive
Online Store, join today to receive all the
benefits of membership. You will be immediately
eligible for the reward points on your current
order.
We use procedural and technical safeguards using
the most advanced methods available to protect
your personal information against loss or
theft by users inside and outside the company,
as well as unauthorized access and disclosure
to protect your privacy, including encryption,
firewalls and Secure Socket Layers (SSL).
Your personal information, including credit
card number, name, and address submitted to
the site are encrypted using SSL encryption.
SSL technology is an industry standard for
protecting sensitive information as it is
transmitted over the Internet.
With this technology, you enjoy more security when using your credit card for shopping at the Antique Alive Online Store than when using it in many of your daily off-line transactions. If you prefer, you may also place your order by phone at 82-031-747-3166.
With this technology, you enjoy more security when using your credit card for shopping at the Antique Alive Online Store than when using it in many of your daily off-line transactions. If you prefer, you may also place your order by phone at 82-031-747-3166.
Antique Alive is strongly committed to protecting the privacy of its online guests, customers, and members. Antique Alive does not collect personal information about individuals, such as names and mailing or e-mail addresses unless the individual knowingly provides it. Our primary purpose in collecting personal information is to process your order and inquiry. We only collect personal information about you that we consider necessary for achieving this purpose.
When you make a purchase online at the Antique Alive Online Store, we will ask you to provide only the personally identifiable information necessary to fulfill your order, including your name, billing and shipping addresses, telephone number, and credit card number. This is the same information requested when you place an order by telephone or through the mail. For online orders, we also require your email address so you can receive order and shipping confirmation emails and so we can communicate with you if we have difficulty processing your order. Please read our privacy policy for details.
When you make a purchase online at the Antique Alive Online Store, we will ask you to provide only the personally identifiable information necessary to fulfill your order, including your name, billing and shipping addresses, telephone number, and credit card number. This is the same information requested when you place an order by telephone or through the mail. For online orders, we also require your email address so you can receive order and shipping confirmation emails and so we can communicate with you if we have difficulty processing your order. Please read our privacy policy for details.